Shipping Policy

Thank you for choosing Medical Equipment SA for your medical supplies needs. This Shipping Policy outlines the shipping and delivery terms for orders placed on our online medical shop (https://medical-equipment-sa.myshopify.com/) within South Africa. Please carefully read and understand the following information before placing an order. If you have any questions or concerns, feel free to contact our customer support team at support@medical-equipment-sa.com.


  1. **Shipping Methods**

1.1. We offer various shipping methods to cater to different customer needs and locations within South Africa. The available shipping options will be displayed during the checkout process, and you can select the one that best suits your requirements.


  1. **Order Processing Time**

2.1. We make every effort to process and ship orders as quickly as possible. Once you have successfully placed an order and received confirmation, please allow 1 to 2 business days for order processing, subject to stock availability and payment verification.


2.2. Orders placed on weekends or public holidays will be processed on the next business day.


  1. **Shipping Timeframes**

3.1. The estimated delivery time for standard orders within South Africa is typically 2 to 7 business days from the date of dispatch, depending on the shipping method chosen and the delivery location.


3.2. For items marked as "REQUEST FOR QUOTE," the shipping timeframes will be communicated to you separately, as these items may require additional processing and shipping arrangements.


  1. **Shipping Charges**

4.1. Shipping charges are calculated based on the shipping method chosen, the size and weight of the package, and the delivery location within South Africa.


4.2. For standard orders, the applicable shipping charges will be displayed during the checkout process before you make the payment.


4.3. For items marked as "REQUEST FOR QUOTE," shipping costs will be quoted based on the specific product and its availability. You will be notified of the shipping cost separately, and availability will be confirmed before finalizing the order.


  1. **Order Tracking**

5.1. Once your order has been dispatched for delivery, we will provide you with a tracking number and relevant tracking details through email. You can use this information to track the status and estimated delivery time of your package.


  1. **Delivery Address**

6.1. Please ensure that you provide accurate and complete delivery information, including the recipient's name, address, and contact details, to avoid delays or misdeliveries.


6.2. Medical Equipment SA shall not be responsible for any shipping issues or delays arising from incorrect or incomplete delivery information provided by the customer.


  1. **Delivery Attempts**

7.1. Our designated shipping carriers will attempt to deliver the package to the provided delivery address. If the recipient is not available at the time of delivery, the carrier may make additional delivery attempts or leave a notification for the recipient to arrange a pickup or reschedule the delivery.


  1. **Shipping Restrictions**

8.1. Medical Equipment SA reserves the right to refuse or cancel any orders with delivery addresses located in areas where shipping services are not available or pose significant logistical challenges. In such cases, a full refund will be issued.


  1. **Damaged or Lost Shipments**

9.1. If your package arrives visibly damaged, please refuse to accept the delivery and immediately notify our customer support team. In the event of lost or damaged shipments, we will work with the shipping carrier to resolve the issue and arrange for a replacement or refund, depending on the circumstances.


  1. **Change of Shipping Address**

10.1. If you need to change the shipping address for an order that has not yet been shipped, please contact our customer support team as soon as possible. We will do our best to accommodate your request.


  1. **Shipping Delays**

11.1. While we strive to deliver your orders within the estimated timeframes, unforeseen circumstances, such as weather conditions, natural disasters, or operational disruptions, may cause shipping delays. Medical Equipment SA shall not be held liable for any such delays.


  1. **Governing Law**

12.1. This Shipping Policy shall be governed by and construed in accordance with the laws of South Africa.


By placing an order with Medical Equipment SA, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy. For any questions or concerns regarding shipping, please contact our customer support team at support@medical-equipment-sa.com.